Refund policy

Refund & Return Policy

At Cindrel Inc, we want every customer to enjoy a pleasant shopping experience. This Refund & Return Policy explains our procedures for returns, refunds, damaged products, and replacement requests.

Policy Coverage

This Policy applies to purchases made through our official website and delivered within the United States.

Our store offers animal dolls, plush companions, miniature outfits, decorative accessories, and related imaginative play products.

30-Day Return Period

Customers may request a return within 30 calendar days after delivery, unless different conditions were clearly disclosed before purchase.

Return requests submitted after this period may not qualify under our standard return policy.

This timeframe does not limit any applicable legal rights concerning defective, unsafe, damaged, or incorrectly supplied products.

Return Eligibility

To qualify for a standard return, products should generally be:

Unused, clean, and in their original condition
Complete with all included clothing, accessories, and components
Free from damage caused by misuse or improper handling
Returned with original packaging where reasonably available
Accompanied by proof of purchase

Dolls and plush animals should be returned without damage to their fabric, stitching, filling, or decorative features.

Miniature clothing and accessories should be free from excessive wear, stains, alterations, or missing components.

Items showing significant use, unauthorized modifications, or damage occurring after delivery may not qualify for a full refund under our standard return conditions.

These requirements do not override applicable rights concerning defective, unsafe, damaged, or misrepresented products.

Dolls, Clothing, and Accessory Returns

Our products may feature fabric textures, embroidery, decorative stitching, ribbons, and individually finished details.

Minor variations in stitching, color, texture, or shape may be normal characteristics of certain products and do not automatically indicate a defect.

However, such variations do not excuse defective construction, inaccurate product descriptions, or safety concerns.

For returns involving miniature outfits or accessory sets, all included components should be returned together.

Products with loose decorations, exposed stuffing, damaged seams, or other potential safety concerns should not be used.

If an item arrives with these problems or develops a suspected manufacturing defect, please contact us for assistance.

Personalized and Final Sale Items

Customized, personalized, made-to-order, or special-request items are generally not eligible for standard change-of-mind returns.

Products clearly marked Final Sale, Clearance, or Non-returnable may also be excluded from standard returns where permitted by law.

Any applicable restrictions will be disclosed before purchase.

These exclusions do not remove legally protected rights concerning damaged, defective, unsafe, or incorrectly supplied products.

Return Authorization

Please contact our customer support team before sending a return.

Email: info@cindrelmade.com
Phone: +1 (503) 720-5830

When requesting a return, provide:

Your name
Order number
Product name
Reason for the return
Clear photographs, when relevant

After reviewing your request, we will provide return instructions and the appropriate return address if the return is eligible.

Please do not send returns to our business address unless our support team specifically instructs you to do so.

Unauthorized returns or packages sent to an incorrect address may experience processing delays.

Return Shipping Costs

If a return is necessary because of our error, such as an incorrect item, confirmed manufacturing defect, or damage occurring before or during delivery, we will provide an appropriate return solution.

When a physical return is required, we will provide a prepaid return label or reimburse reasonable return shipping costs as appropriate.

For returns due to personal preference, ordering the wrong item, or changing your mind, customers are generally responsible for return shipping costs.

Original shipping charges are normally non-refundable for change-of-mind returns unless otherwise stated or required by law.

Applicable return shipping responsibilities will be explained before an approved return proceeds.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, unsafe, or different from what you purchased, please contact us as soon as possible, preferably within 7 calendar days after delivery.

Provide:

Order number
Description of the problem
Clear photographs of the affected item
Packaging photographs, when relevant
Details of missing or damaged accessories

The suggested 7-day reporting period helps us investigate delivery problems promptly. It does not eliminate legal rights concerning defects or safety problems discovered later.

After reviewing the issue, we may offer:

A replacement product
A replacement component
A partial refund
A full refund
Another appropriate resolution

The available solution will depend on the circumstances, product availability, and applicable law.

Please retain the item and packaging when practical until the issue has been reviewed.

If a product presents a possible safety hazard, stop using it immediately and keep it away from children.

Missing Clothing or Accessories

Certain dolls and playsets may include removable outfits, hats, miniature accessories, or multiple components.

If an order is missing an included item or contains an incorrect accessory, please contact our support team.

We may request photographs or additional details to verify the issue.

Depending on the circumstances and availability, we may provide a replacement component, replacement product, refund, or another appropriate solution.

Do not continue using a product with missing or damaged components if doing so could create a safety concern.

Refund Processing

Once an approved return has been received and inspected, we will notify you of the refund decision.

If approved, the refund will be initiated to the original payment method.

Please allow approximately 7–14 business days after refund processing for the funds to appear in your account.

The actual timeframe depends on your bank, card issuer, or payment provider.

Refunds required by applicable law will be handled within the legally required timeframe.

If your approved refund has not appeared after the expected period, please contact us.

Exchanges

We do not currently offer direct exchanges for changes in personal preference, color, style, or product selection.

If you want a different item, please return the original product according to this Policy and place a new order.

Damaged, defective, unsafe, or incorrect products may qualify for replacement or another appropriate resolution without requiring a separate purchase.

Gift Orders

Approved refunds for gift purchases are generally issued to the original payment method.

We normally cannot refund gift recipients directly unless otherwise approved or required by law.

Gift recipients may contact our support team regarding defective or damaged products.

Proof of purchase may be required.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel orders before shipment.

Once an order has been transferred to the shipping carrier, cancellation may no longer be possible.

After delivery, eligible products may be returned according to this Policy.

If we cancel an order that has already been paid for, the applicable refund will be issued to the original payment method.

Product Care and Safety

Our dolls, miniature garments, and accessories may contain delicate fabrics, embroidered details, decorative ribbons, and removable components.

Customers should follow the specific care instructions and safety warnings supplied with each product.

Depending on the item, suitable care may include:

Gentle surface cleaning when recommended
Avoiding harsh detergents or cleaning chemicals
Keeping products away from excessive moisture
Avoiding prolonged exposure to direct sunlight
Handling embroidery, ribbons, and small decorations carefully
Checking seams, stuffing, and attachments for damage
Following recommended age ranges and supervision guidance

Not every fabric doll, garment, or accessory is suitable for machine washing. Always follow the item's specific care instructions.

Damage caused by misuse, improper cleaning, unsuitable storage, unauthorized alterations, or ordinary wear and tear may not qualify for a standard return or refund.

These conditions do not exclude remedies required by law for defective, unsafe, or incorrectly supplied products.

Consumer Rights

Nothing in this Policy limits rights that cannot legally be waived under applicable federal or state consumer protection laws.

Customers may have additional rights concerning defective, unsafe, damaged, misrepresented, or incorrectly supplied products.

We will review such concerns fairly and provide appropriate remedies where required by law.

Policy Updates

We may revise this Refund & Return Policy to reflect changes in our products, fulfillment procedures, business practices, or applicable requirements.

The latest version will be available on our website.

Policy updates will not retroactively reduce legally protected rights associated with previously accepted orders.

Contact Us

For questions about returns, refunds, replacements, or damaged products, please contact:

Cindrel Inc
Address: 1501 South Greeley Hwy Ste C1196, Cheyenne, WY 82007, United States
Email: info@cindrelmade.com
Phone: +1 (503) 720-5830

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (Mountain Time)