Shipping Policy

At Cindrel Inc, we take care in preparing and shipping every order. This Shipping Policy explains our shipping coverage, processing times, delivery methods, and procedures for orders placed through our website.

Business Information

Company Name: Cindrel Inc
Address: 1501 South Greeley Hwy Ste C1196, Cheyenne, WY 82007, United States
Email: info@cindrelmade.com
Phone: +1 (503) 720-5830

Shipping Area

We currently ship within the United States only.

Orders with delivery addresses outside our supported shipping area may be canceled and refunded to the original payment method.

Shipping availability is confirmed during checkout.

Order Processing

Our store offers a collection of animal dolls, soft plush companions, miniature clothing, dress-up accessories, and imaginative play products.

Most orders are prepared and processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding U.S. public holidays.

Processing may take longer during holidays, promotional periods, or unusually high order volumes.

If an item requires additional preparation or has a different processing timeframe, we will disclose that information on the product page or during checkout.

Shipping Methods

We may use USPS, UPS, FedEx, or other qualified shipping carriers.

Carrier selection depends on the delivery location, package dimensions, weight, and available services.

We choose appropriate shipping methods based on the products included in each order.

Shipping Costs

Shipping charges are calculated and displayed at checkout.

Free standard shipping is available on eligible U.S. orders of $68 or more.

The $68 minimum is calculated after discounts and promotional codes, excluding taxes and shipping charges.

Orders below $68 are subject to the shipping rates displayed at checkout.

Additional charges for expedited delivery or special shipping services, if offered, will be disclosed before purchase.

Delivery Times

Estimated delivery times may be displayed during checkout.

Delivery estimates are separate from order processing times and generally begin once the package has been transferred to the carrier.

Actual delivery times may vary because of:

• Delivery destination

• Carrier operations

• Weather conditions

• Public holidays

• Seasonal shipping demand

• Circumstances beyond our reasonable control

We make reasonable efforts to process and ship orders within the stated timeframes.

Shipping Delays

If we cannot ship an order within the applicable promised timeframe, we will notify the customer and provide updated shipping information when available.

Where required by law, customers may agree to the revised shipping timeframe or cancel the affected order for a prompt refund.

If an order cannot be fulfilled, we may cancel it and refund the applicable payment to the original payment method.

Order Tracking

Once an order ships, tracking information will be emailed to the customer when available.

Tracking updates may take some time to appear after the carrier receives the package.

Customers can check delivery progress using the tracking information provided.

Shipping Address

Customers must provide accurate and complete shipping information, including:

• Recipient's name

• Street address and apartment or unit number

• City, state, and ZIP code

• Contact information

If you discover an address error after ordering, please contact us immediately.

We will try to correct the information before shipment, but changes cannot be guaranteed after the package has been dispatched.

Additional shipping fees may apply if an order must be resent because of an incorrect or incomplete address supplied by the customer.

Product Packaging

Our animal dolls, miniature garments, and accessories are packaged with attention to their materials, shapes, and delicate details.

Depending on the item, protective packaging may be used to help safeguard embroidered features, fabric surfaces, decorative elements, and small accessories during transportation.

Products containing multiple pieces may receive additional protection to keep their components together.

Minor differences in fabric texture, stitching, color, or handcrafted details may occur between individual products. These differences are not necessarily defects when they do not compromise product quality, function, or safety.

Product Safety

Some dolls, clothing sets, and accessories may contain small or detachable components.

Please review all product descriptions, age recommendations, and safety warnings before allowing children to play.

Products containing small parts may be unsuitable for children under three years of age.

Adult supervision should be provided when appropriate for the child's age and the product's features.

Remove all shipping materials and protective packaging before use.

If an item has damaged stitching, loose components, exposed filling, or other potential safety concerns, discontinue use and contact us.

Damaged, Defective, or Missing Orders

If an order arrives damaged, defective, incomplete, or appears to be missing, please contact our customer support team as soon as possible.

Include:

• Order number

• Description of the issue

• Clear product photographs, when available

• Packaging photographs, when relevant

• Details of missing or damaged items

Please retain the product and packaging when practical while we review the issue.

Depending on the circumstances, we may arrange a replacement, refund, or another appropriate resolution under our Refund & Return Policy and applicable law.

If tracking shows a package as delivered but you cannot locate it, contact us so we can review the available delivery information.

Order Changes and Cancellations

Please contact us promptly if you need to modify or cancel an order.

We will make reasonable efforts to accommodate requests before shipment.

Once an order has been transferred to the carrier, changes or cancellations may no longer be possible.

Shipped orders are subject to our Refund & Return Policy and applicable law.

Policy Updates

We may revise this Shipping Policy to reflect changes in shipping services, fulfillment procedures, or applicable requirements.

The latest version will be available on our website.

Shipping Support

For shipping questions, tracking assistance, or delivery concerns, please contact:

Cindrel Inc
Email: info@cindrelmade.com
Phone: +1 (503) 720-5830
Address: 1501 South Greeley Hwy Ste C1196, Cheyenne, WY 82007, United States

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (Mountain Time)