Terms of service

Terms & Conditions

These Terms & Conditions (“Terms”) govern access to our website and purchases made from Cindrel Inc (“we,” “us,” or “our”).

By using our website or placing an order, you agree to these Terms, subject to applicable law.

Eligibility

Customers must be at least 18 years old, have reached the legal age of majority in their jurisdiction, or otherwise possess the legal capacity to enter into a binding purchase agreement.

Our website is intended for adult customers purchasing products for themselves, their families, or as gifts.

Children should use our products with appropriate adult guidance and supervision.

Website Use

You agree to use our website only for lawful purposes.

You must not:

Attempt unauthorized access to our systems or accounts
Interfere with website security or functionality
Submit fraudulent orders or inaccurate information
Misuse customer accounts or payment services
Violate applicable laws or third-party rights

We may restrict access when we reasonably believe these Terms have been violated.

Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, materials, dimensions, prices, and availability.

Our collections may include handmade-style animal dolls, plush companions, miniature outfits, fabric accessories, and imaginative play items.

Because some products feature fabric, embroidery, and handcrafted details, minor variations in stitching, texture, shape, or color may occur.

Product colors may also appear slightly different depending on lighting, photography, and screen settings.

These variations do not automatically constitute defects unless they affect the product's quality, intended use, or safety.

We may update product information, prices, or availability when necessary.

Children's Product Safety

Our products should be used according to their stated age recommendations and applicable safety instructions.

Certain items may contain small buttons, ribbons, detachable clothing, decorative accessories, or other components that present risks for younger children.

Some products may not be suitable for children under three years of age.

Parents and caregivers should:

Review product-specific age recommendations and warnings
Supervise children when appropriate
Inspect dolls, clothing, and accessories regularly
Keep packaging materials away from young children
Discontinue use if stitching becomes damaged or components loosen
Keep detached small parts away from children who may place them in their mouths

Products with exposed stuffing, damaged seams, loose decorations, or other potential safety hazards should not be used until the concern has been resolved.

Nothing in these Terms reduces applicable children's product safety requirements or consumer protection rights.

Fabric Materials and Product Care

Our products may feature cotton, linen, plush fabrics, embroidery, knitted textiles, and other decorative materials, depending on the specific item.

To maintain their appearance and condition, customers should follow the care instructions provided with each product.

Unless the product instructions state otherwise:

Avoid excessive moisture and prolonged direct sunlight
Handle embroidered and decorative details gently
Keep delicate garments and accessories away from harsh chemicals
Avoid pulling ribbons, buttons, or stitched decorations
Inspect items regularly for wear or damage

Cleaning methods may vary by material. Customers should not assume that every doll, garment, or accessory is machine washable.

Normal material variations do not affect rights concerning defective or unsafe products.

Pricing and Payment

Unless otherwise stated, prices are displayed in U.S. Dollars (USD).

Applicable taxes, shipping fees, and any additional charges will be shown during checkout.

By placing an order, you authorize us and our payment service providers to charge your selected payment method for the amount displayed at checkout.

Customers must provide accurate billing and payment information.

We may correct obvious pricing or listing errors and notify affected customers when appropriate.

If we cancel an order after receiving payment, the applicable amount will be refunded to the original payment method.

Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected items.

An automated order confirmation acknowledges receipt but does not necessarily represent final acceptance.

We may decline, limit, or cancel an order for legitimate reasons, including:

Product unavailability
Pricing or listing errors
Payment authorization problems
Suspected fraud
Inaccurate shipping information
Delivery restrictions
Fulfillment limitations

If an order is canceled after payment, we will refund the applicable amount to the original payment method.

We will make reasonable efforts to communicate significant order changes promptly.

Shipping and Delivery

We currently ship within the United States only.

Most orders are processed within 1–3 business days after payment confirmation, unless a different timeframe is disclosed before purchase.

We offer free standard shipping on eligible U.S. orders of $68 or more, calculated after discounts and excluding taxes and shipping charges.

Shipping fees and estimated delivery information are provided during checkout.

Delivery may be affected by carrier operations, holidays, weather, or circumstances beyond our reasonable control.

If shipment cannot occur within the applicable promised timeframe, we will provide notice and any required cancellation or refund options under applicable law.

For additional information, please review our Shipping Policy.

Returns and Refunds

Our Refund & Return Policy explains return eligibility, procedures, shipping responsibilities, refund processing, and replacement options.

Standard return requests may be submitted within 30 calendar days after delivery, subject to the conditions described in that policy.

Items generally should be unused, clean, complete, and in their original condition.

Returns involving missing accessories, damaged clothing, altered products, or excessive use may not qualify for a full refund under our standard change-of-mind conditions.

These restrictions do not limit applicable rights concerning defective, unsafe, damaged, or incorrectly supplied items.

Personalized and Final Sale Items

Customized, personalized, made-to-order, clearance, or final-sale products may have additional return or cancellation restrictions.

Any applicable restrictions will be disclosed on the product page or during checkout before purchase.

Such restrictions do not override legally protected rights relating to defective, unsafe, or incorrectly supplied products.

Intellectual Property

Website content, including product photographs, descriptions, graphics, illustrations, designs, logos, videos, and written materials, belongs to Cindrel Inc or the respective rights holders.

This content may be protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected content without appropriate authorization.

Personal, noncommercial website use is permitted in accordance with applicable law.

Reviews and Customer Content

Customers may submit reviews, photographs, suggestions, or other feedback.

By submitting content, you confirm that you have the right to share it and that it does not violate applicable laws or the rights of others.

We may use submitted content for legitimate website, customer service, or promotional purposes where permitted by law and consistent with our Privacy Policy and applicable permissions.

We may remove content that is fraudulent, unlawful, abusive, misleading, or infringes third-party rights.

Privacy and Personal Information

We handle personal information in accordance with our Privacy Policy and applicable privacy laws.

Customer information may be used for order processing, payment administration, delivery, customer service, and other disclosed business purposes.

Our website is intended for adult purchasers and is not designed to collect personal information directly from children.

Please review our Privacy Policy for additional information.

Website Availability

We make reasonable efforts to maintain website functionality and security.

However, temporary interruptions, technical issues, or maintenance may occur.

We may update or modify website features when reasonably necessary.

Nothing in this section limits rights that cannot legally be waived.

Disclaimer of Warranties

To the extent permitted by applicable law, our website and online services are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted website operation or the absence of technical errors.

Nothing in these Terms excludes or limits applicable product warranties, safety obligations, or consumer rights that cannot legally be waived.

Limitation of Liability

To the maximum extent permitted by law, Cindrel Inc is not responsible for indirect, incidental, special, or consequential losses arising from website use, service interruptions, or purchases where such limitations are legally enforceable.

Where permitted by law, our liability for ordinary contractual claims relating to an individual order will not exceed the amount paid for that order.

These limitations do not exclude or restrict liability for personal injury, defective or unsafe products, fraud, willful misconduct, or other matters where such limitations are prohibited by law.

All mandatory consumer protection rights remain unaffected.

Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Disputes will be addressed under applicable law before a court with appropriate jurisdiction.

Nothing in this section removes mandatory consumer protection rights available under applicable law.

Changes to These Terms

We may update these Terms to reflect changes in our products, website operations, business practices, or legal requirements.

The latest version will be published on our website.

Updates generally apply prospectively and will not retroactively alter previously accepted orders without an appropriate legal basis or agreement where required.

Continued website use after updated Terms take effect may constitute acceptance to the extent permitted by law.

Contact Us

For questions about these Terms, products, or orders, please contact:

Cindrel Inc
Email: info@cindrelmade.com
Phone: +1 (503) 720-5830
Address: 1501 South Greeley Hwy Ste C1196, Cheyenne, WY 82007, United States

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (Mountain Time)